Seems like they are holding money and bitcoin giving people the bitcoins. Your winter wardrobe just got a whole lot warmer not to mention a heavy dose cooler. Reddit should use Funny, it is a dangerous place. Appreciate if your response team can take buy action soonest possible. SO how they can get my personal data -my passport, my money from bank.
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Also, the following videos are a good starting point for understanding how bitcoin works and a little about its long term potential: What if the hardware or laptop I'm using to store them breaks? Currently, this has only been released in select states to users who have verified their wallets. He was breathing heavily. Feel free to ask questions on how to get started or read the pinned posts.
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If you want bitcoin begin reddit in the digital economy then i could suggest the follwoing global sites that will allow you to purchase and hold Bitcoin and Ethereum using your credit or debit card:. There are some recommended wallets, tips, etc. So far bitcoin and coinbase seem pretty awful. Welcome to the Bitcoin community and the new decentralized economy! Recently when BTC took a nose dive, the robustness of the exchange funny tested but buy held up reasonably well.
Appreciate if your response team can take immediate action soonest possible. I transferred RM10, to Luno the 14th November, with all the correct reference codes. Funds were confirmed transferred to Bitx Malaysia by my bank. I issued ticket the 16th Nov.
No reply, not even a mere acknowledgement. And still no money in my wallet. And of course no phone line to call. Beyond the appalling customer service, I worry about the necessary reactivity when one want to trade efficiently. Luno please take care of my case urgently. Matter resolved today, after 8 days. Reason for delay is that my reference number was not in all the fields.
I put it in the reference area, but not in the additional optional field. Sounds like bullshit excuse to me, I am a banking officer, and I never saw any client using such a story to delay acknowledgement of payment.
But at least My money is not lost. Nothing showing in my account. From my capitec account. No1 is getting back to me. Are they bias or think foreigners living in Europe are All criminals.
What is alll this!!!!! I sure hope you guys read this! Until now I am very happy with luno. EASY to use, and I do my trading a lot. Deposit fund no problem at all. Withdraw to send to my bank also no problem. Understand that Luno also can use in Singapore right?
My ticket is It takes decades to get your reply. We never heard reply from luno for my ticket swhich already 6 days and the count still going on. As a member who facing problem with my account, we feel very nervous and insecure. Does LUNO actually receive our ticket? Are they actually handling our case? Well, to LUNO it may just a support case, but to us, it is our hard earn money that lock in the account.
Lastly, we strongly suggest LUNO to implement live chat support or support phone to increase the efficiency to solve member problem. In the world of cryptocurrency, it changes every second, respond time is ultra important. The support team will look into it for you and somebody will be in touch as soon as possible. Thanks for your patience and understanding. Hi please will you help me! I bought 20 ether this morning but only 15 coins are reflecting in my wallet. Thus equates to R30 approximately.
I have contacted the help centre but no response yet. I am very concerned but trust that this will be sorted out. Their platform is so user- friendly. I trust their service and will continue using it. Hey Luno, please respond to ticket Again, apologies, and thanks for your patience. After three attempts with different email addresses, eventually managed to go through the process, albeit the BTC price had gone through the roof.
So far the transaction process has been quick and efficient but it is a bit disappointing that there are no contact details if you have a problem… eg: The platform is easy to use and straightforward. My only concern apart from the battle to open an account is the apparent difference between the Luno exchange rate when depositing ie: Would appreciate an explanation for this…but of course there is nobody you contact or email!!
You can contact our support team by submitting an email ticket via this link: Luno is a platform that connects demand people who want to buy digital currency and supply people who want to sell digital currency. Since it is a new currency and a lot happening in a short amount of time the price can fluctuate up and down a lot in a short amount of time.
You may sometimes see that the price of Ethereum or Bitcoin appears to be slightly or very different on different platforms or the price you might see on Google. We wrote an article to explain this in detail, here: Hi all, anyone have problem with withdrawal due to name mismatch? That is the way name is given and written at least in some countries.
Will this be a problem? Hi Willie, at the moment we provide digital support only. Do you have a ticket number we can look into? Email to support 3 times — my first ticket asking Luno to expedite the deposit. Hope, to see this deposit appear soon. I will take all necessary steps, to get my deposit money still not in my Luno account. I have done the deposit before this and no problem encountered.
Pls expedite Mr Luno- Bitx Malaysia — failiing to do so, will proceed with police report and submitted to my bank for investigation and get back the money. This transaction ie from my bank to Luno- all required — Reference no- done. But wondering why Luno is delaying This important action their customers.
Hope to get the response soon. Firstly, thank you for your patience. We will get the support team to investigate and somebody will be in touch with you ASAP. Again, apologies for the delay. Did you get credited into your account?
Their customer service is so bad that there is no reply at all. Can you advice what can i do if there is still no reply from them? Hi Jason, as mentioned, please share your ticket number so that we can look into your issue. Again, thanks for your patience. Deposited 11k still not reflected. Could someone please respond to my issue? While waiting bitcoin already went up over the past few days. Somebody will be in touch. Hi Rick, thanks for alerting us.
Do you have a ticket number you can share with us so that we can look into this for you? Hi Wong, thanks for alerting us. Because I read their terms and condition like any normal, rational individual would when it comes to matters that involve large amounts of money. Also, impressive customer service Luno.
I very nervous and worried on this matter. Kindly help find out as soon as possible. Thanks My ticket I lost my Google authenticator app details, have been unable to get login keys for my Luno account… have requested 2FA be removed from my account on the 29th September via Luno website, ticket , and still not response from Luno.
Email reply stated 4 days max to resolve issue… its now been 16 days! Yes Luno is not a scam. Luno tends to sell BTC high to you. Eg if the current market price is R per BTC listed on their site even when you instant buy the price spikes magically to R and you actually pay way more for the BTC than you should have thats market indicative.
Secondly when you actually want to sell again and you want to convert it back to Rand then you only get R per BTC. There is also no indication of what the current buy vs sell orders are on Luno. There is also no listing of ask prices so you know what you can specify what the price should be or what you want to sell at.
Their reasoning that if you are willing to wait for the BTC or Fiat then it will be market related BUT that process at time of transfer is so hidden and unclear that they dont want you to do that.
In my honest opinion they are being scaly in their exchange practices and manipulating the users due to some users not knowing better. Unfortunately we in SA dont have alternatives and you know what happens when someone has the monopoly over a certain process…. They take full advantage. Whether you buy and or sell on the exchange, or use the quick link, the charge remains the same. Either you get it in receipt form from the exchange and but or sell at the exact market price, or on the quick option, they incorporate this charge automatically, hence instead of buying at 65 you buy at The charge, or difference, remains the same.
I agree with you, as much as Luno is convenient for me to use, they sell their BTC at a very high price and buy at a lowest price they can get. The buying and selling price you see is just an estimate, it is only when you actually initiate the sale that you get to see the real price. Hi there, Hopefully this breakdown of the fees will shed some light on things and provide some insight:. A little complicated, but 0. See this as the equivalent of buying forex at the airport: Not the same as buying and selling.
Market maker orders will only execute if someone agrees to that price, but there are no fees involved in those transactions but, of course, your transaction is not guaranteed. This is a major concern to me! Please explain what im missing? The alternative is that luna is charging more than the global current price.
Hi Luno Is it not time to perhaps review the taker fee structure? It is apparent that this fees structure was arrived at when BTC was at a much lower pricing levels. Can we expect Luno to review this anytime soon? I am still new in Luno ,first time facing this kind of problem. Hi Chang, thanks for alerting us here. Money is not in for few days.
How long does it take to get this rectified or a response? Hey, Miracleshots, thanks for alerting us here and for sharing your ticket number. Sorry for the delay and thank you for your patience. Been trying to login to account for two weeks now and no luck.
When requesting password via e-mail I receive the password e-mail two or three hours after request an by then my session has expired. No support or contact and looks like this is the only platform for feedback?
Hi Ian, do you have a ticket number so that we can look into this for you and help you sort this out? Can you help to update the status please? While the site is a self help, there are times you need to speak to someone.
Very dodgy that no telephone numbers listed. I will advise the person that referred me to your company that I feel hopeless and will look for another avenue to invest.
Sorry to hear about the issues there. The exchange rate differences in other platforms are only within RMRM more or less. While your current exchange rate is RM17, I have monitored your exchange rate in one to two weeks, it turns out that your difference with the others is about RMRM Hi Abuhasheem, this article on our blog will give you more insight: Me and my wife had submit my support ticket and and it takes decades to get your reply.
We never heard reply from luno for my ticket since 20th September, which already 6 days and the count still going on. We are currently working on improving these services. Our support team will make out bound calls if necessary.
We send the ticket numbers to the team who will look into your issue. Thanks for your patience. But until now I havent receive any credit in my account. I created a ticket about 9 hours ago but yet receive any response from support. Please look into this ticket Luno just ruined my day. I just made a transaction of depositing 20, Satoshi I spent days and night to earn, which I planned to use in paying my intuition fee but Luno took all 20, satoshi as a transaction levy?
Comon guys, this is ridiculous. Luno of course u know what 20, satoshi is, when converted to Naira. Luno, this is my worst day ever. We certainly feel your pain and we also wish that sending and receiving Bitcoin could be free. Sadly, the reality is that Bitcoin has grown so much in popularity that more people are using it than the network can effectively handle.
This has made Bitcoin slower and more expensive. You can learn more about those fees here: Sorry about your loss of 0. Now for Malaysia example i withdraw by 13 September when i can get my fund transfer from wallet to my bank account? Hi Luno, I have make a withdrawal since 9th till today 11th still not receive my money. The status show pending and the date of the withdrawal keep changing and delay.
May I know what is the reason of the delay, thanks. You can follow the progress on our status page: I facing the same problem with Terry.
It is 13th September now but withdrawal is yet to processed. We start to worry. Hope you can deliver your promise by solving the issue by 13th September as it greatly affect the confidence of member towards luno. Last year bitx account issue in Malaysia still haunted us. Due to a technical issue, withdrawals from Luno to MYR bank accounts are delayed.
We are really sorry about the delay and we appreciate your patience. You can monitor the progress on our status page: Appreciated that Luno fix the Malaysian bank account issue last week. But now I have another very serious issue. I have submit the ticket, ticket ID I prefer solve this issue privately with Luno. But the issue is super urgent to me. I hope Luno can look in to the ticket asap and help me resolve it. Finally my withdrawel arrive to my bank after 1 weeks of waiting. Good service and reliable platform.
Thanks for your hard work in resolving the issue. So hard to understand what compnay this is. They have ANY licence!!!!! SO how they can get my personal data -my passport, my money from bank. Sorry if we let you down. Maybe I can provide some context or invite you to give a detailed description? We do, however, take a proactive self-regulatory approach, in line with existing, regulated financial firms. This is why we request personal information: You can see more about our compliance measures here.
Our price updates in real-time, however. Please note that your email to Luno had no information explaining the problem other than two screen grab attachments , which makes it really difficult for the Community to resolve.
Your ticket is in the queue, however, and an agent should get to you shortly. I see you have helped a few people out so far, hoping you can advise me. Hey Alec, for security reasons, only our Community Team members have account and bank access, but I checked and your issue seems to be resolved.
Thanks for the patience. I just got my inheritance from my father and some of it were some bit coins I really do not know what to do with them. Hey Stephen, First off: Hi Werner, I hope you still monitoring the site. I have made an withdrawal on 4 Aug and I have have yet to received my fund until today 21 Aug.
Support ticket I made on 10 Aug, not reply not helpful at all. I seriously consider making a police report if I still not receive my fund after a month of withdrawal request made. Thanks for your patience with this. I had the Community Team get back to me and they said it was an incorrect IC Cad number entered, that resulted in the delay.
As I have it, the issue is in the process of being resolved. Thanks again for the patience! I have been using Luno for many months and was actually very happy until yesterday when I sold 0. I have sent four messages on the Luno help center and have screen shots of everything which clearly illustrates that I have been conned… I received some one line generic response and nothing since. The rate that my bitcoin was converted at was less than market value and is much less than the lowest rate shown on lunos graph across the entire day letalone the time that my transaction was concluded..
I am still waiting for Luno to renfund me my bitcoin or pay me the balance of my rands… I will be withdrawing all my money from their account and cautioning everyone I know about Lunos MO when it comes to processing sell orders as this is a Scam!! I can try to unpack your situation here a bit. Note that your message is in the queue and our agents will respond to you but sadly, by sending multiple tickets you slow things down. But I understand the frustration. You simply say how much you want to sell 0.
Note that this is a guaranteed exchange, if you accept it, it goes through. You can learn more about that here: The second way you can sell or buy Bitcoin is using the Luno Exchange.
On the Exchange, you can set a desired price you can effectively say: That transaction can be placed, but it will only close when a buyer comes around, willing to fork out R, for the BTC. Here is some more information about the exchange: It would be sad if you stopped using Luno, but please do your research on other platforms, since most of them work the same way.
Had a similar situation. The price of ether was R on the graph and just before i pressed the button it was R I effectively lost almost half the value immediately.
All Luno keeps on saying is we dont set the price. They took my money. Gave me nothing for it. Lets make this public. Luno does not pay back and dont respond. Hi Marko, I feel your pain. Same happened to me on Black Friday! Just before concluding the purchase they said I was buying at approx R per eth so i expected 20 coins.
To my horror i got I feel robbed and can say that this practice is very dishonest. They advertise a safe, fair platform but that is bullshit. I would announce this over a megaphone if I could…..
Nobody should use Luno, it is a dangerous place. Go to ICE3, they are way better and they actually have customer support. Only drawback is that you can only deposit R75k at a time. Are you using ICE3? Hi Adrian and Marko. The same thing has happened to several of us and a group has formed with the intention of taking action. Can you pm me your email addresses and I will add you to the contingent?
Hi Ethie, stupid question but how do I pm you on this platform? First time I am using this platform so not that familiar with it. I will gladly join an action group. I did not experience this problem before…. There has likely been too many login attempts using the wrong information wrong password or wrong 2FA.
Your funds are safe. There has been a huge spike in Bitcoin activity and signups and sadly, with the same amount of Community Team members, we are taking longer than we should. Hi, im anuar, why i buy the bitcoin shon rate is low but when i buy it, its higher than the shown rate.. And why when i sell bitcoin, its cheaper than shown rates? Seems the rates is scamed….
Note that the price you see on the Price page luno. Hey Malcolm, please note that due to the error on your side failure to use the reference code Luno has to manually apply your deposit to your account. This generally takes a few business days excluding weekends to get rectified, if you made the payment from your own bank account. This is Werner, Head of Marketing at Luno. Thanks a lot for the thorough review, websites like yours are needed to help keep the ecosystem clean.
I can honestly say the transfers are quick and conversions are around 30 seconds. Your conversion fees are quite high though and on transferring BTC of 0. Only once I reduced my transfer amount to 0. I have considered a lot of other card based system, Wirex, Xapo etc and If your fees become more in line with the general market I might consider moving all my funds to Luno.
We used to levy a 0. The fees have already gone way down from their peak and as Bitcoin matures and scales, it should go down even more.
I have been contacting Luno from different platforms. I withdrew money from my wallet to my Standard bank Account In South Africa , The money is not in my wallet also in my bank account , I went to the bank but they can see nothing.
And luno decided to hide you have no telphone numbers. Trading Platforms Luno supports a number of platforms which are all integrated to enable seamless cross-platform interaction. Transaction Charges and Commissions Luno has some of the lowest rates in the industry. Do not use these coins, let them fall into limbo. Hello Jose, so far I join this in March, and I have faith on it.
Feel free to keep in touch and ask anything regarding the company. Paymony as whole is a scam, a ponzi scam to be more specific. Sebastian green Wood, Mr. Bjorn Tomas have don eit again but this time their Target is EU, http: So, what is your opinion on OneCoin — is it one of scam coins or a valid one?
The Onecoin network is extending at rapid pace. Will it count as pre-mined if it is not traded at the open market? But it has over 2 mln users as of today. I scrypt mined dvc solved 35 blocks with a share and received nothing. Also someone named markm is paying shares that we mine to developers claiming that there are multiple coins for every share. I submitted millions of shares with cex via ghash and received only two dvc.
One coin represents some plus shares. If I am mistaken let me know. I post as kramth not markm. So basically what your saying is anything premined is a scam because there is no need for miners? Thats what your constituting as a scamcoin!! BTC had a fair launch. Everyone could start mining it in The Luckycoin LKY has long been taken over by a new developer after the original developer disappeared a few days after the launch.
The Luckycoin made random super blocks popular, which are now included in many crypto currencies. There were no special super blocks at the start. The Luckycoin network has a well maintained infrastructure and the client has been upgraded over the last months with new features and is now at a technical level comparable with Feathercoin or similar crypto currencies.
Please visit the Luckycoin community forum for more information. Why is Quarkcoin not on this list? Quark is not concentrated in the hands of a few preminers. This list is just blocking people from joining into new little crypto coin and invest into recent cryptocoin to make them higher.
Terracoin network is infected with botnet http: Today Made hundreds of people loose hell lot of money due to him. So he made a fake hype of pumping and people actually bought it and within seconds the Price went up and BAM Down again. I wish to apprentice while you amend your site, how could i subscribe for a blog website? The account aided me a acceptable deal. I had been tiny bit acquainted of this your broadcast provided bright clear concept.
Altcoins - Bitcoin Of The Day. Thanks for the list. I hope you will update it, since there are probably hundreds more scamcoins since this was published. I think the fairest start coin of all is Unobtanium, UNO. Only , UNO will ever exist, no pre-mine, and the start was well published on Bitcointalk. A serious Analysis of Dogecoin — Or: Why I am all-in on dogecoin. Essays and other Musings. Nxt coin Gryfen Cryp. I think I found another one: Now you can include Vertcoin as well. More than instamined, here is a link to research:.
Rise of the Altcoin Wars Bitcoin Market. Rise of the Altcoin WarsUnlicoin. Rise of the Altcoin Wars: Rise of the Altcoin Wars BusiBits.