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Here is the link https: You can find out more by visiting our privacy policy. I issued ticket the 16th Nov. Please enter your comment! If you ae able to get a response with regard to any query you might have then count yourself luky.
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Does Luno charge any fees? Are they bias or think foreigners living in Europe are All criminals. I thought all was good but auditing my accounts now shows a lot of hidden fees. Buys and sells will be available to all customers once there is sufficient liquidity on GDAX. The fee is as listed in the table below:
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I never received my money back. Good service from Luno. Although their fee on each transaction is not the best as it is email totally bitcoin. I agree luno you, as much as Via is convenient for me to use, they sell receive BTC at a very high price and buy at a lowest price they can get. However, it still makes trading very easy.
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This article contains instructions on how to receive Bitcoin or Ethereum from somebody who wants to pay you. You can receive digital currency by providing the sender with the following: Your Bitcoin or Ethereum receive address, or. If you're receiving Bitcoin from another Luno wallet, the sender can send it to Information about the time it takes to receive Bitcoin or Ethereum using your Luno wallet.
How to buy Bitcoin on Luno. Step-by-step tutorial on how to receive Bitcoin. This article got updated in our help desk. Avatar Carel van Wyk. Luno makes it safe and easy to buy, store and learn about digital currencies like Bitcoin and Ethereum. We are excited to announce that Ethereum is now available on Luno!
Ethereum is another digital currency, similar to Bitcoin , that has exploded in price and popularity in recent months. A Bitcoin wallet address is similar to a bank account number. It's a unique digit combination of letters and numbers and it looks something like this: I also have a ticket Your assistance would be highly appreciated.
I had the same problem with Luno. Their support system sucks. I sent numerous messages, and they did respond. Check your replies by going to Menu — Help Centre — support. It should show all your messages and their responses.
I transfered money a week ago. I made an error with the reference number. I have logged quiries I got no feedback. Not sure what to do. They helped me too. I contacted them too they helped me. If you are still condisering use this service, I implore you to seriously reconsider. There are three main issues with this business, namely:. They are absuing their position as the only South African exchange to charge people far more than what they should.
What this means is that when you purchase currencies through this platform you are paying considerably more for the coin that what an investor in the US, UK and Europe would pay. From the moment you purchase through their exchange you have lost money as you paid more than what the going rate actually is for the currency. Luno has published two articles which refer to local supply and demand in this respect, however, it would be wise to treat these articles with circumspection.
This company has no contact details. There are no landline numbers or physical addresses listed on their website or any other web address for that reason. If you ae able to get a response with regard to any query you might have then count yourself luky.
Personally I have sent this email 5 qeury mails in the past, to which I received no reply. This company has taken every measure to ensure that you are unable to contact it. It leaves all customers that are able to discern what is really going on with the inablity to get hold of anyone. These actions are in total breach of the consumer protection act, but not to be unexpected from a group of people that have something to hide and dont want to come out. This company will flat out steal from you.
To put you in the picture, I set up a recurring payment from my bank account to Lunos accountevery Friday afternoon sothat I could automate my investments. It was working smoothely until I found out how much they hiked their prices by when i compared the price i was paying for a coin to numerous other exchanges.
However, I forgot to cancel my weekly scheduled payment to Luno. The Friday morning following that mail my payment was deducted from my checking account and subsequenlty transferred to Lunos account this is instant because we both bank with FNB and I received my normal sms. Lo and Behold that money never reached my Luno wallet, although they took my money they felt no need to allocate it to my account — that money has still not been allocated to my account to this day and has not been returened to my account.
There are numerous other issues with this company, but those are the three most notable ones I would other inquisitive investors to be aware of. Please do not consider this exchange, you will truly be doing yourself a disservice. Furthmore, you will allow this unethical company filled with immoral people to grow bigger without consequence. If you want to begin investing in the digital economy then i could suggest the follwoing global sites that will allow you to purchase and hold Bitcoin and Ethereum using your credit or debit card:.
These are all reputable exchanges that you will be able to find with a quick Google. I believe it is just a matter of time before you hear about them in the news for finacial misconduct and consumer abuse.
Best of luck with your endeavours. Oh, and if anyone from Luno is reading this, how does it feel good to be a criminal? Let me know, would be nice to hear from you.
True and must read. Luno will charge a ridiculous fees and some fees are hidden people must be aware of this. I will definitely use Localbitcoins for my wallet and exchange. Having a problem signing into luno.
This has never happened before. How do I retrieve my money or check current Bitcoin now? A certain amount of bitcoins was transferred to my bitcoin address earlier today. Without so much as a notification on my own account. Kindly resolve this issue ASAP. I find it disconcerting. And improve your customer service. Sometimes we want quick response and someone to talk to from your end. Its been almost 2 weeks since I deposited the money into my account but its still not reflecting. I never encountered this problem the fist time I used your platform, its great platform but just try to improve your customer service.
Hello Luno team, seeking your urgent attention to look into my ticket reference It has been almost 2 weeks since I deposited the money to my Luno account but it is still not reflective yet. At the same time, my account is still under review for about 2 weeks, exceeded the promised timeline. I have sent my 0. I have open ticket but received no feedback at all. Please help to check on my issue and revert soonest possible.
This is very worrying. Not sure is it scam or not but I withdraw money to my local bank from 7 December until now not yet been reflected yet. I open ticket at help center on December 8 no single reply and it auto make as resolve on 14 December. Also also ticket number also no single reply. While my few thunsand ringgits money just gone like that. I feel like I am being cheated. In conclusion, i find the platform super easy to use. It was the easiest way for me to enter the cryptocurrency market.
Thanks so much for the feedback, Caryn! It is funny to see how quickly you respond to someone writing something positive about you, wish you would do the same to people not getting any response from you. Yes you should be delighted, but that should be about every client. Clients are hard to come by, in your case they are falling into your lap. This will pass and with the service we get at this moment, you might be begging people to use your service in future.
So should you be happy about every customer and not only about those who have a positive experience. You are the problem of the complaints, negative reviews and reports from your clients. Transferred money to luno direct bank transfer two weeks ago Bitcoin still not in my wallet and had zero reply from two emails and a ticket I opened with them.
Awful customer service and long transfer times of Bitcoin. Seems like they are holding money and not giving people the bitcoins. Luno sucks to the max i swear. If i have gotten into this fucking website earlier i wouldnt have choose to use LUNO. Bullshits website where depositing money instantaneously into their fucking account need to take fucking long to verify. Dont do business if you dont have the manpower and self claimed efficient depositing and withdrawing team.
Transfered btc to my Luno wallet 3 days ago…. Still waiting for it to reflect. Hi Luno, money still not transfer in my account. Hi am not happy with Luno I withdraw money from my wallet the it did not go to my bank account the back said they can not see nothing. Am from South africa and my Email Is Kingmusa 5 at gmail.
I tried Lino for a few days and now I will send bitcoin to another wallet but thuis is moet possible. Sometimes he asks to deposit money before send OR sell. However, this morning I received an email from Luno 7: Ticket no still no access to luno or money. Blocked for two weeks now. No reply from helpdesk at all. I keep getting this message when I tried to buy Ethereum. Emailed many times but no reply.
I am thinking of pulling all my fund out. My guts tell me its scam. Absolute nightmare do deal with. Support ticket not replied. Basically after they received your money they just forgets about you. Replying is slow, no live support, no phone number to dial. Imagine this, you have withdrawal 10K RM worth of bitcoin and it did not arrive in your bank and you have no means of contacting Luno. So do yourself a favour.
I agree fully have the same problem. No support from Luno, My account is locked due to them needing to verify it. Absolutely no response for weeks now. Have no problem with them. For fastest help, please visit: I have been waiting for my deposit over 7 days ago, and my old ticket has been close without any update and response!! And right now i have raise another new ticket for the issue, please help me to take a look thanks you luno support!
Make a withdraw for a week until now but my money still not transfer in my account. I was linked to a guy here on luno after being scammed twice by all these sites. He sold his coins for me at a discount and today all my friends now buy coins from him via [email removed].
Its been 7 hrs waiting and transaction pending in Luno and tx is not even in etherscan yet. Cant even have an instant ETH transfer? Common what needs to be pending for ETH transfers? I made a deposit of RM, until now the deposit never arrive at my luno wallet… deposit was done on 18th Nov,. There is support ticket open but there is totally no response from luno team!
Feel so insecure as there is no response from luno. Already pass the time limit as mention in help section.. I have tried to withdraw my money since last week. Including today, it has been 4 failed withdrawal with fees charge every 4 transaction. Have submitted my report with ticket number Was planning to give another 2 days for them to solve this then I want to go make a police report if not solve.
Is Luno a scam? I have transferred RM since 11th Nov , and it has not been reflected in my wallet until today! I have submitted my first ticket on the 15th of Nov and second ticket today and have not gotten a reply from your support staff either. My ticket number is Appreciate if your response team can take immediate action soonest possible. I transferred RM10, to Luno the 14th November, with all the correct reference codes.
Funds were confirmed transferred to Bitx Malaysia by my bank. I issued ticket the 16th Nov. No reply, not even a mere acknowledgement. And still no money in my wallet. And of course no phone line to call. Beyond the appalling customer service, I worry about the necessary reactivity when one want to trade efficiently. Luno please take care of my case urgently. Matter resolved today, after 8 days. Reason for delay is that my reference number was not in all the fields.
I put it in the reference area, but not in the additional optional field. Sounds like bullshit excuse to me, I am a banking officer, and I never saw any client using such a story to delay acknowledgement of payment. But at least My money is not lost. Nothing showing in my account. From my capitec account.
No1 is getting back to me. Are they bias or think foreigners living in Europe are All criminals. What is alll this!!!!! I sure hope you guys read this! Until now I am very happy with luno. EASY to use, and I do my trading a lot. Deposit fund no problem at all. Withdraw to send to my bank also no problem. Understand that Luno also can use in Singapore right?
My ticket is It takes decades to get your reply. We never heard reply from luno for my ticket swhich already 6 days and the count still going on. As a member who facing problem with my account, we feel very nervous and insecure. Does LUNO actually receive our ticket? Are they actually handling our case?
Well, to LUNO it may just a support case, but to us, it is our hard earn money that lock in the account. Lastly, we strongly suggest LUNO to implement live chat support or support phone to increase the efficiency to solve member problem.
In the world of cryptocurrency, it changes every second, respond time is ultra important. The support team will look into it for you and somebody will be in touch as soon as possible.
Thanks for your patience and understanding. Hi please will you help me! I bought 20 ether this morning but only 15 coins are reflecting in my wallet. Thus equates to R30 approximately. I have contacted the help centre but no response yet. I am very concerned but trust that this will be sorted out.
Their platform is so user- friendly. I trust their service and will continue using it. Hey Luno, please respond to ticket Again, apologies, and thanks for your patience. After three attempts with different email addresses, eventually managed to go through the process, albeit the BTC price had gone through the roof.
If somebody wishes to send your Bitcoin, they can scan the code using their Bitcoin wallet and send Bitcoin to your wallet:. When you sign up with Luno , you'll be assigned your own unique Bitcoin wallet address. Any Bitcoin sent to this address will be added to your Luno account. You may want to keep your personal and business transactions separate, so we also allow you to add unique addresses to your account.
How do I receive Bitcoin using my Luno wallet? How do I send Bitcoin using my Luno wallet? What does it cost to use Luno? Does Luno charge any fees? Contact us for more help.